FAQs

1. What if I receive a damaged product?

We take great care in packaging and delivering your order, but if your item arrives damaged, we’re here to help.

1. Report the issue
Please contact us within 48 hours of delivery with your order number and clear photos of the damaged product and packaging.

2. Review process
Our team will review your request as quickly as possible to verify the issue.

3. Resolution options
Once approved, we will offer one of the following:

• A replacement product at no extra cost, or
• A full or partial refund, depending on the situation

4. Return instructions (if required)
In some cases, we may ask you to return the damaged item. If so, we will provide instructions and cover any return shipping costs.

5. Important notes

• Claims made after 48 hours of delivery may not be eligible
• Items damaged due to misuse or normal wear and tear are not covered

2. How long does shipping take?
Shipping times vary depending on your location. Orders are typically processed within 1–3 business days, and delivery usually takes 3–7 business days.

3. What is your return and refund policy?
We offer a hassle-free return policy. If you're not satisfied with your purchase, you can request a return or exchange within a specified number of days after delivery 7 days.

4. How can I contact customer support?
You can reach our support team through email, WhatsApp, or our contact form. We aim to respond to all inquiries within 24 hours.